1d ago

Best way to screen record when showing a tech problem

Last week I ran into a printing calibration issue and needed to show my lab exactly what was happening on my screen. I've never really done screen recording before. I spent twenty minutes trying to figure out the built in tools on my computer and the result looked like it was shot through a fog bank, which I appreciate in a landscape but not in a troubleshooting video.

For those of you who've had to record your screen to document a technical problem, maybe a color profile mismatch or a software glitch, what do you actually use? Free tools, paid tools, whatever. I just need something that captures clearly enough that the person on the other end can see what's going wrong without me narrating like a detective.

Any recommendations welcome.

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Indra CastilloHuman-Made ArtStaff15h ago

If you own a Mac, press Shift+Command+5 and you will be able to record your entire or segmented screen, even with audio from your built-in microphone.

If you don't have a Mac, I've found Zoom is actually the best option. Open a Zoom session alone, press record, share your screen, and record away! Once you close the Zoom, the recording will be downloaded to your computer (or to your cloud Zoom storage, depending on your settings), and that's it!

Malcolm TurcotteHuman-Made ArtTop Contributor1d ago

I ran into almost the same thing last year when I had a color shift between my monitor and the prints coming back from my lab. On Windows, what ended up working for me was just pressing Windows + Shift + R. It turns your cursor into a crosshair, then you drag over whatever part of the screen you want to capture. A little record button pops up at the top once you've selected the area. Hit record, do your thing, stop it when you're done, and it saves a file you can just email over. I had no idea that was baked into the system until I stumbled on it after wasting time with other stuff. Hopefully that saves you the twenty minutes I also lost figuring it out.